Billing Best Practices
Improve your billing performance by learning how to design accurate and speedy invoicing processes from customer setup through invoice delivery. Examine billing triggers, documentation, invoice preparation, approvals, delivery, adjustments, automation, reconciliations, and much more. Apply practical controls that reduce errors, rejections, revenue leakage, and processing costs. Build a more efficient billing operation that supports continuous improvement across the entire organization.
Format
PDF Course
Course Lists
Duration
11 Hours
Course Information
Author: Steven Bragg
Course Number: AC1185
Not Acceptable for: Enrolled Agents
Not Acceptable for: Enrolled Agents
Learning Objectives
- Recognize the contents of a billing policy and understand how it is reviewed and updated.
- Recall how approval authorities should be managed.
- Recognize how to deal with tax exemption certificates.
- Specify how to manage master-file data for multi-location businesses.
- Recall the process for deactivating a customer account.
- Recognize the circumstances under which a customer’s background should be investigated further.
- Recall the level of detail required to set up automatic price increases for a customer.
- Recognize the terms associated with invoice payments.
- Specify how to deal with customer purchase orders with residual balances.
- Recall the withholding terms that can be applied to invoices.
- Recognize which contract terms should be included in a billing system.
- Recall the risks associated with using multiple billing systems.
- Recognize the actions to be taken when a discount is terminated.
- Specify how to detect revenue leakage.
- Recall why you have to specify the sequence for applying multiple discounts.
- Recognize why an eligible-to-bill report is needed.
- Recall the reasons why transactions may not be billed to customers.
- Recognize the methods for reducing duplicate billings.
- Specify how to bill for partially-completed orders.
- Recall how to configure a billing documentation package.
- Recognize the components of a three-way billing comparison.
- Recall the controls for service invoices.
- Recognize the controls associated with replacement source documents.
- Specify what to do with cancelled invoice numbers.
- Recall how to deal with multiple purchase orders referenced on one invoice.
- Recognize how to structure invoices for customer portal submissions.
- Recall the best way to check a complex inventory calculation.
- Recognize how to establish billing tolerances.
- Specify the types of billing reconciliations, and understand why they are needed.
- Recall how to deal with late approvals.
- Recognize the evaluation process needed when a billing system generates an exception.
- Recall how to report on and review approval overrides.
- Recognize the level of detail needed for override explanations.
- Specify the level of detail needed for customer portal rejection messages.
- Recall how to deal with undeliverable invoice emails.
- Recognize why adjustment reason codes need to be highly specific.
- Recall the types of issues to investigate in response to a jump in credit memo volume.
- Recognize the level of supporting detail needed when adjusting a line on an issued invoice.
- Specify the best analysis method for reviewing billing errors.
- Recall what to do when a customer disputes a portion of an invoice.
- Recognize the dating methodology to use when translating a foreign-currency invoice.
- Recall the control issues associated with employees overriding tax calculations.
- Recognize the controls needed to deal with a billing system configuration change.
- Specify the actions needed to support an ongoing billing process improvement project.
Level: Overview
Instructional Method: QAS Self-Study
NASBA Category: Accounting
Prerequisites: None
Advance Preparation: None
Latest Review Date: July 2026
Program Registration Requirements: Click on the Enroll button to pay for and access the course. You will then be able to download the course as a PDF file, then take an on-line examination, and then download a certificate of completion if you pass the examination.
Program Refund Policy: For more information regarding administrative policies concerning complaints, refunds, and other matters, see our policies page.