Effective Customer Service
Customer service is essential to the welfare of a business, since happy customers will keep buying from the firm for years. In the Effective Customer Service course, we delve into several dozen customer service best practices, all designed to keep customers coming back. Without these practices, a business may have difficulty retaining customers and so will have a more difficult time maintaining adequate sales and profit levels.
Format
PDF Course
Level
Overview
Duration
2 Hours
Course Information
Author: Steven Bragg
Course number: BM1013
Learning Objectives
- Identify the characteristics of customer churn.
- Specify when a business is in the best position to impress its customers.
- Identify the goals associated with customer service.
- Recall who should be responsible for the customer service function.
- Identify the ways in which the initial user experience with a product can be improved.
- Recall why collecting customer data can improve the customer experience.
- Specify how managers can work within an environment where customer service personnel are being empowered to make their own decisions.
- Specify the advantages of team-based customer service.
- Recognize best practices for the development of customer service scripts.
Level: Overview
Instructional Method: QAS Self-Study
NASBA Category: Business Management and Organization
Prerequisites: None
Advance Preparation: None
Latest Review Date: December 2024
Program Registration Requirements: Click on the Enroll button to pay for and access the course. You will then be able to download the course as a PDF file, then take an on-line examination, and then download a certificate of completion if you pass the examination.
Program Refund Policy: For more information regarding administrative policies concerning complaints, refunds, and other matters, see our policies page.