Quality Management Fundamentals

Reduce the high cost of poor quality by applying structured quality management techniques. This course explains the nature of quality and analyzes why failures, rework, and defects erode profitability. You will implement total quality control, lean practices, process control, failure prevention, and root cause analysis, while also managing supplier quality and tracking meaningful quality metrics. The result is a practical framework for improving performance and protecting margins.
Format

PDF Course

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Duration

3 Hours

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Course Information

Author: Steven Bragg
Course Number: PR1006

Table of Contents
Chapter 1. Overview of Quality Management
Chapter 2. Process Control
Chapter 3. Quality Management Tools
Chapter 4. Supplier Quality Management
Chapter 5. Quality Metrics

Learning Objectives
  • State how customers perceive quality.
  • Specify the characteristics of kaizen.
  • Describe the 14 points of management promulgated by William Edwards Deming.
  • Identify the types of waste reduction used in a lean practices initiative.
  • Specify how product audits are conducted.
  • Identify the issues with acceptance testing.
  • Recall the differences between median, mode, and mean.
  • Specify the characteristics of a control chart.
  • Describe how a cause-and-effect diagram is used.
  • Specify the nature of a Pareto analysis.
  • Specify how the plan-do-check-act cycle works.
  • Recall the typical contents of a supplier scorecard.
  • Recall the different types of quality metrics, and how they are calculated.

Level: Overview
Instructional Method: QAS Self-Study
NASBA Category: Production
Prerequisites: None
Advance Preparation: None
Latest Review Date: June 2025
Program Registration Requirements: Click on the Enroll button to pay for and access the course. You will then be able to download the course as a PDF file, then take an on-line examination, and then download a certificate of completion if you pass the examination.
Program Refund Policy: For more information regarding administrative policies concerning complaints, refunds, and other matters, see our policies page.

AccountingTools, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
The NASBA sponsor identification number for Accountingtools, Inc. is 115881.

AccountingTools is an IRS Approved Continuing Education Provider. We are compliant with the requirements for continuing education providers (as described in sections 10.6 and 10.9 of the Department of Treasury’s Circular No. 230 and in other IRS guidance, forms, and instructions). Our IRS Approved Continuing Education Provider number is 72821.